When you access and use this website you agree to be legally bound by all our terms and conditions, policies, procedures, disclaimers and notes. When you purchase goods from the Online Themed Gift Store you are legally bound by all Gift Store Terms of Service.

When you submit an email enquiry regarding an order, we endeavour to respond within 1 working day. Please note any emails regarding Gift Store orders must be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Other Animal Days Out site email addresses are not subject to this response time.

 

If you have an enquiry of an urgent nature or have not received a response within the timeframe, please do not hesitate to contact us directly by telephone on 0845 6044921.

You must be at least 18 years of age to purchase goods on this website.

To be eligible to purchase goods on this website and to legally enter into and form contracts with Animal Days Out you must;

1. Register to use the Website. If you are already registered, additional information will be required to purchase goods

2. Hold a valid debit/credit card

3. Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects

4. Do not impersonate any other person, use a false name or a name that you are unauthorised to use

If any information you have provided appears incorrect or requires updating please make Animal Days Out aware by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately or telephone 0845 604 4921.

Please review our Payment and Privacy Policy which explains how we collect and use information on this website

All products have a full description inclusive of at least one image, a customer review (where completed), type of product, eco-information and the manufacturer's information

All product pricing is inclusive of VAT at the current rate of 15% unless goods are exempt from VAT or eligible for reduced rate. The VAT element is displayed as "Tax Total" upon checkout. All product pricing is exclusive of shipping rates. Shipping pricing and methods can be reviewed and selected before final checkout. The total payment required to complete the purchase will be clearly displayed before checkout. Payment can be made using the payment methods listed in the checkout section.

All products available for sale are displayed at all times, unless they are out of stock. If a child product is out of stock, but the parent product has other sizes or denominations in stock, a notification will be displayed warning the user to change the quantity or choose a different product or size. If a product is in stock, but the user exceeds the stock limit, a notification will be displayed warning the user to change the quantity or cancel the product.

Products can be back-ordered by completing the 'Notify Me' online form.

Please review our Cancellation and Returns Policy to understand how to cancel or return goods once a transaction has taken place and has been authorised.

Animal Days Out reserve the right to refuse, stop or sanction, at any time, the completion of an order for goods for the following reasons;

1. Although we endeavour to maintain stock levels and stock level information on the website, we can not guarantee at the exact time of order placement and transaction that goods ordered are in stock. They may become unavailable for the short or long term for purchase, but can be back-ordered.

2. Your payment and/or payment details have not been authorised or the transaction has been refused by your bank.

3. Although we endeavour to maintain product descriptions and prices, we can not guarantee at the exact time of order placement and transaction that pricing or description errors have occured with products on display

4. You have incorrectly or fraudulently completed registration details

5. We may, without prior notice remove goods from sale.

Once you have completed an order through the checkout an email notification will advise you the order has been received. Orders are processed within 24 hours of receipt.

Once the order has been completed an e-mail notification will be sent to you to advise the goods have been shipped. At this point a legal contract has been agreed between you and us for the sale of the goods purchased. Ownership of the goods will be retained by us until payment has been received and until they are dispatched. Legal ownership of products and goods will revert back to us, if a full refund is made.

To request a VAT invoice please contact Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you require any further information with reference to your order please contact Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone 0845 604 4921.

If for some reason your order, once completed, can not be dispatched or delivered or we are unable to fulfil your order through any other circumstance beyond our control, we will contact you at the earliest opportunity. At this point, the Cancellation and Returns Policy may be referred.

Please review our Shipping Policy to understand how we package and ship our goods.

The Website Owner shall not be responsible for and disclaims all liability for the following;

1. Delay or non-delivery of products caused by payment process failure due to credit/debit card validation errors, bank authorisation refusals or any other credit/debit card errors inclusive system errors.

2. The liability of the goods or products will revert to the customer once they have been delivered

3. Delay or non-delivery by a third party

4. Damaged Goods - Goods must be examined or inspected by the customer once delivered and damage must be reported in accordance with the Cancellation and Returns Policy

5. Faulty Goods - Goods must be examined or inspected by the customer once delivered and malfunctioned or faulty parts must be reported in accordance with the Cancellation and Returns Policy.

The provisions of this policy do not affect your statutory rights.

You can access all your personally identifiable information that we collect online and maintain by sending us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We use this procedure to better safeguard your information.

 

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.